Frequently Asked Questions

Orders are dispatched daily from our Australian fulfillment locations, typically on the next business day. Weekend orders are usually sent out the following Monday, subject to volume.

Please be aware that promotional sales and new product launches may lead to increased dispatch volumes and potential delays. Allow 2-6 business days for your order to be dispatched.

Our primary fulfillment center is located in Melbourne and observes both state and national public holidays, which may affect dispatch and shipping times.

If your order includes a pre-order item, it will not be shipped until all products are available.

Your order is packaged as securely as possible, including the use of bubble wrap, tough bags and outer cardboard boxes.

Singles are shipped in waterproof plastic sleeves, high value cards will also be protected by top loaders.

Cherry provides flat rate shipping* for both regular and express services for standard size parcels Australia Wide.

All domestic orders are shipped with Australia Post, we offer two service levels of shipping; Standard and Express.

TCG singles orders below $75.00 may be sent untracked for $2.

All orders including sealed product (Cases, Boxes, Packs) or supplies are subject to a postage cost.

Standard is shipped using Australia Post eParcel Post and generally takes between 1 - 7 business days for most parts of Australia.

Standard Shipping is $9, free for singles orders over $75 AUD

Express is shipped using Australia Post Express Post and takes around 1 - 3 business days to most addresses. Express orders are not prioritised over existing orders but will be sent the next same business day where possible.

*If package weight exceeds 5kg then you will be charged a flat oversize rate.

Click & Collect is offered from our Melbourne store. Once an order is placed, an email will be sent once the store has prepared the order. Orders placed before 3pm are generally ready the same day.

New Zealand ShippingNew Zealand shipments are sent via Australia Post International Standard and take between 3 - 14 business days for delivery. This is a tracked shipment.

International ShippingWe currently offer shipping estimates to our most frequent International customers but always welcome enquiries from residents in countries not listed. Cherry takes all care but no responsibility for untracked packages, please take this into consideration before purchasing. If you would like an estimate please Contact Us.

*If your package weight exceeds 5kg then you will be charged a flat oversize rate.

Spend $75 or more on Singles for FREE SHIPPING Worldwide. All international shipping is tracked. Domestic orders can be sent for $2 without tracking, if preferred.

All orders including sealed product (Cases, Boxes, Packs) or supplies are subject to a postage cost.

Delivery times are based on orders placed between Monday - Friday and dependent on the Australia Post network, so please check your postcode on their site.

Weekend orders will usually be dispatched on the following Monday, depending on volume.

If your cart contains a "pre-order" item, the entire order will be prepared when all items are available. This is generally the day prior to the product's scheduled release date. If there are multiple "pre-order" items, your order will be prepared once the final item is available.

Please note that the manufacturer of each product has the right to change the scheduled release date.

Cherry recommends placing all Pre Order or Back Order items in separate carts.

Cherry provides flat rate shipping* for both regular and express services for standard size parcels Australia Wide.

If you are within the Australia Post Express Next Day Delivery Network (http://auspost.com.au/parcels-mail/delivery-areas.html) your order should be received the next business day. If not, it may take upto 3 business days.

We are currently unable to dispatch to "parcel locker" locations as provided by companies such as Australia Post.

In the event that your order has this type of address listed for delivery, the team may reach out to request a fixed address such as a business workplace or home address. In the event these are used,

Cherry are unlikely to be able to assist with matters arising from these addresses.

We encourage you to join our Live Group Breaks with confidence that you will receive your big hits in perfect condition wherever you live!

We have decided to offer FREE tracked shipping on all international group breaks orders that land big hits, or that combine their hits over a minimum 2 week period. This enables us to offset the significant post cost from Australia.

For Group Breaks where you unfortunately don't do too well we will ship via standard un-tracked mail.

We do not accept order cancellations for change of mind.

Any order cancellation is at the discretion of Cherry Collectables and is handled on a case by case basis.

If an order cancellation is accepted then either a refund back to the original payment method minus a 5% processing fee OR a 100% offer of store credit will be the only refund options.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as magazines cannot be returned.Additional non-returnable items:Gift cardsTo complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted (if applicable) such as a digital item (live break) or any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

We only replace items if they are defective or damaged. If you need to exchange it for the same item.

Please note there is a 5% processing and handling fee on all applicable refunds.

We do not accept order cancellations for change of mind.

Any order cancellation is at the discretion of Cherry Collectables and is handled on a case by case basis.

If an order cancellation is accepted then either a refund back to the original payment method minus a 5% processing fee OR a 100% offer of store credit will be the only refund options.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note there is a 5% processing and handling fee on all applicable refunds.

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us through the support ticket system on our homepage.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You can start the returns process via our Returns Portal which you can find in the footer of our website under Returns.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. Cherry does not guarantee that we will receive your returned item.

There is a 5% processing and handling fee on all applicable refunds.

We do not offer refunds for products that do not meet the manufacturer’s advertised average insertion rates. We guarantee that our products are authentic and untampered with. If your product does not meet your expectations based on the advertised product information please contact the manufacturer directly.

If you pre-order a product and we lower the price before release Cherry will refund the difference or provide a store credit

Many older products include expired redemptions. Whilst most manufacturers have policies that provide various compersation for such items Cherry cannot provide any support or refunds in these instances.

Manufacturers often change anticipated release dates and this is out of Cherry's control. We endeavour to keep product release dates updated and notify customers of any significant changes accordingly.

Sometimes we run promotions where you'll get a discount code but Cherry has one of the best rewards programs in the game! Join our Cherry Rewards Program now and start reaping the benefits immediately! Here's how you can earn Cherries and unlock a world of exclusive rewards:

Sign Up: Kickstart your journey with a whopping +1,000 Cherries just for signing up. It's our way of saying welcome to the family!

Place an Order: Earn as you shop! For every dollar you spend, we'll add +3 Cherries to your account. The more you shop, the more you earn.

Social Sharing & Engagement: Dive into our social media community and earn Cherries with just a few clicks

Start accumulating your Cherries today and enjoy exclusive discounts. It's our way of thanking you for being a part of our journey. Join our Rewards program now!

Discount codes should be entered into the box at checkout which says 'Discount code or gift card.'

Please note that all Discount Codes, Coupons etc. cannot be used in conjunction with any other code or offer.

If Cherry suspect that that multiple accounts have been created to make use of deals, rewards or specials etc., orders may be cancelled and refunded. If you believe this is a mistake, please reach out to us and we will review this on a case by case basis.

Product Openings or “Openings” are an exciting way to collect all sorts of cards! At Cherry, we regularly open sealed packs, boxes and cases of products. When running an opening as part of our live shows, we open a set amount of sealed products and set aside every “hit” to be dispatched to participating customers.

Generally, live show cards are sorted and dispatched between five and eight business days after an opening has been broadcasted . However, this is subject to change during peak traffic periods.

Random Character/ Character BasedRandom Colour/ Colour BasedRandom HitRandom PackRandom Player/ Player BasedRandom SerialRandom Subject/ Subject BasedRandom Team/ Team Based (Pick Your Team)Random Type/ Type Based

All Collegiate and Non-Professional players will be assigned to their DEBUT TEAM. If a player has never played professionally, they will go to their DRAFTED or TRAINING TEAM.

All cards that contain two or more teams will be randomised between the represented teams. If a card is of substantial value, all potential recipients will be contacted to negotiate who will receive the card.

You may request a full refund if a product opening has been delayed beyond its initially scheduled live show and/ or release date.

Generally, there will be no refunds for scheduled openings if a request has been lodged less than 24 hours before its initial broadcast.

If you would like a refund for a spot in a delayed product opening, contact us for more information!

Please contact us via our Facebook page or email to update your address within 48hours of live show dispatches.

We are not responsible for any dispatched items sent to the incorrect address without prior confirmation of an address change.

We may experience slight delays during special event periods, so feel free to contact us to check for any tracking details.

Product openings will have a different number of available spots/ products depending on the sport, league or genre. On top of this, some openings will have varying amounts of products available to open:

Case Opening- A sealed case of product directly from the manufacturer. This is often highlighted with the chance to find a “1 per case” hit.

Multi-Box Opening/ Mixer - A set amount of boxes, often 2-5. This adds the opportunity to earn hits across different products and seasons.

Single-Box Openings- Usually a high-end product. Typically contains very few but extremely valuable hits.

Broadcast schedules and scheduled openings will be posted on our social media pages. Please follow these pages to stay up to date.

If a product opening has not been broadcasted yet, you can add base cards for a standard $7 fee. Base cards can be added to an order 1-2 business days after an opening has been broadcasted, but you will receive an assortment of available cards instead of your specific team/spot.

If cards from a live show are missing or damaged, contact us via our website and we will assist you in the form of tracking, replacement or compensation.

Breaks are generally listed the night before or the morning of their intended broadcast date, while breaks for unreleased products are typically listed in advance and are updated when the product is ready for broadcast. Breaks are listed at different times to ensure that different people can participate.

A product’s first release initially determines Case breaks. Any subsequent breaks are listed per customer demand.

For "Random" Openings, all available spots are randomised amongst all participants and each participant will receive any hit cards for the spot they have been allocated.

For example, if the "Fire type" spot is randomly assigned to spot one, then the participant in spot one will receive all fire type hit cards.

Absolutely! Let us know if you'd like to pick up by commenting during our live streams or by sending us a message via our Facebook page or email (this must be acknowledged by our staff). We will keep your order in store for your next visit. Please be mindful of our regular dispatch schedule when considering picking up your cards as they may not be ready for collection.Note: requesting to pick up your order will permanently add you to our pick-up list and we will not be able to ship future orders*.

No, all Random Opening spots are listed in the order they are purchased. In some openings, these spots are randomised before allocating teams or packs, in other openings, the list of available teams is randomised before being added to the list of spots.

Lists of participants may contain errors on very small occasions and names that do not become fulfilled automatically will be added to the end of the list whenever possible. The list of names in a live show listing is not final until the end of the randomisation process.

Product openings are generally listed the night before or the morning of their intended broadcast date, while openings for unreleased products are listed well in advance and are updated when the product is ready for broadcast. Openings are listed at different times to ensure that different people can participate!

Stock available during a product’s first release will determine the number of initial openings we host. Any subsequent openings are listed per customer demand.

A “hit” is typically considered to be all cards in a product excluding that product’s main base set. These include autographs, memorabilia, short prints, numbered parallels and variants, case hits, etc.

If you’d like to grade a card from a product opening, just contact us up to five days after the opening’s broadcast and let us know the specific card you’d like to grade!

If you’ve ordered a grading submission for your card, let us know that order number as well as your specific card so we can include it in our next grading shipment. Otherwise, you can visit our grading portal for more information!

A whole range of products! We have daily and weekly scheduled shows for our core sports fans, and we open products for AFL, UFC, WWE, Pokémon and a wide variety of other products around release occasions.

All live show times are AEST/AEDT (Melbourne time!)

We broadcast midday and evenings every weekday! Our midday show begins at 12:00PM and ends at 1:30PM and our evening show begins at 4:00PM and ends at 8:30-9:00PM or later.

Cherry streams LIVE on Facebook, Twitch and YouTube, with each product opening posted on our Highlights channel. Scheduled openings are shown at the beginning of every stream and footage is available as soon as the stream has ended.

You can also find us on Whatnot! We stream on Whatnot 2-3 times every weekday, including singles and product-based auctions!

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